Customer Support

Open Text Customer Support has the technical expertise and experience you need to get the most out of your investment in our technology.

Our staff of Product Specialists, Team Leaders, and Customer Service Representatives provides technical assistance to customers who are enrolled in each of our Support Programs. Our support teams handle questions on the use, configuration, and functionality of Open Text products. In addition, these teams can help to identify software issues, develop creative solutions, and document enhancement requests for consideration in future product releases.


By allowing each customer to select a level of service that corresponds with specific requirements, Open Text is able to deliver highly appropriate and effective service.


Open Text Support Program customers receive convenient access to software upgrades, a support knowledge base, discussions, product information and an on-line mechanism to post and review trouble tickets, all through the Open Text's Online Support Portal.


All end users of Open Text ECM products can join the Open Text Online Communities where they will gain access to a range of online communities, blogs, discussions groups, recorded webinars, presentations and newsletters that help them use these products effectively.

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Hummingbird Acquisition

On October 2nd, 2006, Open Text acquired Hummingbird, becoming the largest independent vendor in Enterprise Content Management (ECM). The combined entity is better positioned to serve the ECM needs of global organizations with a much broader portfolio of products and solutions...more about Customer Support and the Hummingbird Acquisition.

 

 

Optional Programs

We offer three levels of support: