According to the analyst firm Gartner, Open Text is a Leader in their ECM Magic Quadrant. The magic quadrant is a graphical representation of Gartner's view of vendor performance in a market segment.

Livelink ECM is Open Text's proven approach to providing a range of targeted business and industry solutions that integrate with enterprise applications, and connects all users to all information. Whether the objectives of your organization are driven by ...

• Content (such as a pharmaceutical company making regulatory submissions)

• Collaboration (such as a manufacturing company streamlining engineering projects) or

• Process (such as a publicly traded company developing an internal controls framework)

... Livelink ECM connects people, processes, and information to ensure that corporate knowledge is transformed into the best practices that drive the success of future initiatives.

Our approach to ECM

Our Livelink ECM solutions bring together collaboration, content, and process technologies into integrated solutions that work harmoniously to capture ideas, experiences, and knowledge, and manage the complete lifecycle of electronic documents, from their creation to archive and eventual deletion.

• The following interactive diagram illustrates our view of the ECM lifecycle. Start by clicking on Need and then follow the arrows to view additional information about each phase of the lifecycle and the related Livelink ECM solutions.

Benefits of ECM

What benefits can organizations derive from Livelink ECM?
Built on a common platform with a common data structure, our ECM solutions are reliable and scalable, and provide significant benefits (click each link for additional information):

• Minimize Risk  
  Livelink ECM solutions help to ensure that internal and external risks to achieving corporate objectives, such as changing economic, regulatory, and operating conditions, are quickly discovered and assessed—and that well informed decisions are made to mitigate and align the focus of the organization around the highest risks.
  
  But being compliant and promoting good governance is about much more than mitigating risk—it ensures the security of information, and the long-term success and quality of operations throughout your organization.
• Improve productivity and efficiency  
  Business processes include people, content and enterprise applications. Only when these work together in an integrated environment can you maximize productivity and value chains. Our integrated business process management solutions help you automate your processes to improve efficiencies.
• Consolidate investments and lower total cost of ownership  
  Livelink ECM provides a "one-stop shop" for evolving ECM requirements, reduces integration costs, and protects your investments in current technology.
  
  The expansive integration capabilities of Livelink ECM solutions ensure that you can not just extract the maximum value of information stored in legacy systems, but ensure that robust ECM services (such as records management and search) are available to this content as well.
• Scale with the enterprise  
  We provide a range of business applications that can be scaled and extended to integrate with other solutions across your enterprise; and we can help you develop custom solutions as your business requirements evolve.
• Establish best practices  
  Because knowledge is automatically captured as a by-product of collaboration, Livelink ECM solutions enable your organization to streamline the definition and application of enterprise standards and best practices
  
  Wherever collaboration drives innovation within your organization, experience and knowledge are captured and re-distributed as an integrated part of future program intiatives.